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Toll Free:  1-888-491-2760
info@charnestours.com

Frequently Asked Questions

How do I sign up?

To sign up for your tour just go to our Reservations page.

How do I pay for my tour?

You can pay by credit card, personal check, or bank transfer. We ask for a US$ 300 deposit and then the balance 60 days prior to departure. Checks should be made out to Charnes Tours and mailed to:

Charnes Tours
1985 Grape Street
Denver, Colorado 80220
USA

What kind of shape do I need to be in for my trip?

Our trips are not athletic events. Bike trips average 15 miles (24 km) per day. Most people are able to complete the rides in 2 to 3 hours. To comfortably complete our hiking tours you should be able to hike over hilly terrain for 3 hours. If you want to ride or hike more extra miles are available.

NOTE: Our Self-Guided Tuscany Challenge Bike Tour is different. It is very challenging with substantial climbs. It is recommended for experienced cyclists only.

Can I do more or less distance if I want?

You can increase the mileage on any of our tours, both guided and self-guided. We provide route notes for additional miles on all trips. To reduce the miles on self-guided tours, arrangements can be made to get a lift with the luggage transport. On rainy days or in emergency situations you can call us and we will arrange for you to get a ride. On guided tours you can reduce the miles by just hopping in the van.

How do I get to the first hotel?

All of our self-guided bike tours begin with a Florence pick-up at a rendezvous point in the center of the city. On our self-guided hiking tours clients make their own way to the first hotel. Detailed instructions are provided for trasnport to that first hotel.

Some of our guided tours begin with a Florence pick-up and others begin outside of Florence at the first hotel. See guided tour descriptions for starting point locations.

Do I have to carry my own luggage?

We move your luggage from hotel to hotel. On self-guided tours we hustle to get your luggage to the next hotel before your arrival. On rare occasions, for example if you got a particularly early start, you might beat your luggage to the hotel.

On guided tours your luggage is in the van that follows you.

How do I get back to a larger city when the trip is over?

We do not provide transportation on the last day of the tour. You will need to take public or private transportation to a larger city at the end of your trip. We will be happy to assist you with train and bus schedules. If you prefer private transport we can arrange a private car or taxi.

How large are the groups?

Our self-guided tours usually have just 2 guests. With many different itineraries and the ability to start when you want the self-guided trips rarely overlap.

Our guided tours usually have less than 10 guests.

I am traveling alone. Can I get a private room?

Tour prices are based on double room occupancy. A single supplement is required for single room occupancy. Please note that in Italy single rooms are frequently smaller than double rooms. Groups of three can book triple rooms and avoid the single supplement.

Can I get a discount if I bring my own bike?

Guests are welcome to bring their own bicycles. The use of a high quality bike is included in the tour price. We cannot provide a discount if you bring your own bike.

NOTE: Check with your airline for oversize baggage fees.

How long has Charnes Tours been in business?

Charnes Tours LLC was founded in 2000. David Charnes is the owner and operator.

How do I contact Charnes Tours

We can be reached at:
E-mail: info@charnestours.com
Toll free: 1-888-491-2760

Mailing address:
Charnes Tours
1985 Grape Street
Denver, Colorado 80220
USA

Other Questions
David Charnes is originally from Denver, Colorado and has lived in Florence, Italy since 1989. David personally creates each tour and will be happy to answer any questions you may have.

If you can't find your answer here please contact us.

Toll free: 1-888-491-2760
E-mail: info@charnestours.com
Cyclist outside San GimignanoDavid Charnes